Have a project, a question, or just want to say hello? We'd love to hear from you. Reach out and we'll respond within 24 hours.
1500 N Grant St Ste R, Denver, CO, 80203, US
www.shakecloud.top
1500 N Grant St Ste R, Denver, CO 80203, US
Before you reach out, here are quick answers to the things teams ask us most often.
We reply to every serious inquiry within 24 hours, usually much faster during business days. For existing clients on priority or enterprise plans, response times drop to 8 and 2 hours respectively.
Yes — every engagement starts with a free 30-minute discovery call. We'll discuss your goals, scope, and timeline, and tell you honestly whether we're the right fit for your project.
As much as you have: the problem you're solving, target users, must-have features, rough budget, and timeline. Don't worry about perfection — our discovery process fills in the gaps together.
Absolutely. We're happy to sign a mutual NDA before any sensitive information is shared. Confidentiality is standard practice for us, especially for enterprise and pre-launch game projects.
Both. While we're based in Denver and welcome local clients for on-site workshops, we collaborate remotely with teams around the world using async-first tools and regular video syncs.
We keep Denver-friendly hours but support clients across time zones. Here's when you can expect to reach us — and how fast we'll get back to you.
Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time)
Saturday – Sunday: Closed
Email: within 24 hours • Phone: within 4 business hours
Enterprise clients: 2-hour priority response, 24/7 for critical incidents
Closed on US federal holidays. Reduced hours during the winter holiday season (Dec 24 – Jan 2), with emergency support available for active clients.